[Resolved]  MTNL — Not providing broadband services and generating the bills every month

Address:

South West Delhi, Delhi

Dear Sir/ Madam,
We are using the broadband services(telephone number[protected] provided by MTNL from more than 2 years, and it happens on a regular basis that the connection works for a month and then for the next month no services are provided, even though the bills are paid on time. When asked for the reason that why is it happening they say that the cable got disconnected at some or the other place , and they have several other reasons.
But form Dec 2012 we are not at all being provided with the services and they send us a bill of Rs 729 every month. We paid the bill in Dec 2012 as well as for Jan 2013, but still they didnot gave us any services, we even called there customer care to lodge a complaint several times that we are not able to use the telephone and Internet services but nobody came to even check what’s the problem with the line.
Then we got the bills for Feb 2013, March and April also and we may be getting the bill for May also. They send the bills on a regular basis even though they do not give us any services.
We have send a written complaint to the higher authorities earlier also, they ask the nearest MTNL office people to come and diagnose the issue, but its of no use , as the Internet services do not work.
We are now fed up so much by MTNL services that we want to cut down this connection and give the telephone instrument and net service back to them, but they are not receiving it back as they say that first we need to clear all the outstanding bill amount for Feb, March and April then only they would disconnect the connection.
When we are not getting the services why would I pay the bills for that particular month.
Please we are fed up so much that we dont want any more services from MTNL and want them to refund our security amount and we wont be paying any more bills to them for the services that have not been used from quite a long time. We are highly dissatisfied with the services.
Hope we get a solution to this complaint of ours as soon as possible.


Thanks,
Christina John
[protected]