MTNL — Number activation

Address:

West Delhi, Delhi

Hello Everyone,


I purchased a new MTNL prepaid connection from a local shop close to my place, i was told by the reseller that it will be activated in a couple of days and it has been three weeks, the number has not been activated. I called 1508 which is the customer care number from where i was redirected to 1503 where someone answered and verified my documents. I was told by them that the number will be activated in a day or two but it was not. I have called in 1503 several times and they always redirect me to 1508 saying that it is pending from their end. Once i call 1508 they always say that it will be activated in a day and when i check the next day i get the same result. The worst part is when you call 1508, first the number is not reachable and then after trying for 10-15 times when you get sucess, the person answering the call would not talk to you properly and sometime will just hangup the call for no good reason.

Please help me out as i am really frustrated now. I dont undestand the point of customer service when there is no one to even greet you properly, forget the system glitches.

Please look into the issue.

Aseem Anand
Ph: [protected]