[Resolved]  MTNL Triband Internet — slow download/upload speed issues

I have taken the MTNL BB connection almost 2 months ago and every this was going on perfectly fine, since Friday the 13th of March 09' the speed for dowloading and uploading data drop to 3 to 5 kbps from 227 to 235 kbps, I spoke to every possible people from all BB department. I started making complaint on the 1504, this no is for internet issues i was given the complaint no 2087, nothing happened for 24 hrs, then I again called up and on the same no 1504 and spoke to the customer care executive she told me that out technicain will visit to your place and will check the problem, then after 30 mins or so someone from BB technician dept named Abhay called up and he told me what is the issue, i told him everything about the slow speed issues, he made me do some changes in the network & connection option, the changes was he change the option to obtain IP automatically from the static IP address and ask me to not to change ant thing in the DNS setting, then I asked to restart the machine, no thing happened it was same as before, then he is telling me that there is a problem with the pc it might have got some virus, I told him that i am using the registered version of Symantec Antivirus and its gets updated on daily basis, and he started argueing and was very rude on the call too. then he disconected the call bluntly. Then I called up to the connection dept and talk to Mr. Chawdhary he takes care of the new connection as well as the old modem setting issues, after talking to him he suggested me to format the machine and then check it, if there is any probl;em he will come and check the same. After formating the machine still bo joy it was the same. I called him again and told him everythign he replied as for as you are able to get the internet connection its perfect from our side and i cannot do anythign about it and he told me to get in touch with the speed issues dept and the no to that dept was 23488810 i spoke to the person on this no and he checked online from there end is was perfectly fine and then he ask me to do a complaint on 198 and select option 1&3 and technician will come and check th line as there might be some problem in the line and its been more than 24 hours and nobody has some to check the line, I have been callin since 13th March 09 and no action has been taken as of today, I have 999 unlimited plan and i pay almost more than Rs 1000/-for the internet conection and of which i am having hard time to work with this slow speed connection since almost a week...I know that this is India and it takes time to react but what about the customer sentiments they care the damn of it. If we make the payment 1 day after the due date they straight away take the charges from us but there is issue since a weeks times but not compensation will be provided to me...if this thing continues and nothing is been done by the end of this week i'll discontinue with the service