[Resolved]  MTNL Trump — Unauthorized

MTNL — unauthorized service

i m getting some messages from 58888....tried to deactivate it after talking to customer care but still not getting the deactivation page....so deactivate the wap sherlyn 30 pack service from my phone.....my no is [protected].....its coating me 30 rs per month......pls deactivate it as soon as possible..........

MTNL TRUMP — Unauthorized deduction

Sir,

I am the consumer of the Trump prepaid number [protected]. A few days back I received a call from your marketing department which I couldn’t make out what the matter was and as a result, Rs 30 were deducted from my account for some musical service station service. Then I immediately had a word on the number 1503 with one of your Customer Service Representative and told him that I don’t require or need this service at all and the amount of Rs 30 may be refunded ASAP. I was told that as I’ve received the call, this amount cannot be refunded. I must say, this is disgusting.

Again on 17th of August, I received a call from the number 56300 which lasted only for 4 seconds and again I couldn’t make out, what it was. I again had a word on 1503, and inform them, about the call from 56300. This time I was told that this is a voice mail service and no charges would be deducted from your account. But after 5 minutes, I received a SMS from[protected] and the message was “you’ve been charged Rs 30 for USSD service”. Again I had a word on 1503, and I was told that my complaint has been forwarded to 295860 and within 24 hours the amount would be refunded. But till date I haven’t received any money back in my account.

Therefore, I request you to refund the total amount deducted of Rs 60 that was deducted from my account as soon as possible (for the services which I never requested or never wanted) as I am retired person and I don’t like being mentally harassed in this manner. I’ve already lost Rs 60 for the ridiculous services which I never wanted and further I am spending money on this correspondence.

Please reverse the aforesaid amount ASAP and confirm me at [protected]@yahoo.com

MY MOBILE NO IS [protected] AND THE SIM CARD NO IS[protected] IN DELHI REGION .YESTERDAY ONWARDS IT HAS BEEN BLOCKED DUE TO WRONG PASSWORD FEEDING.PLEASE
REACTIVATE THE SAME.
S.P.CHATTERJEE
E [protected]@gmail.com

I am MTNL user and my mobile number is [protected]Please activate the my network in mumbai becuse some area are not the connection for dial no not the network tower in kandivali East area.