MTNL — Useless datacard

Address:

Mumbai City, Maharashtra

I purchased this 3G datacard from MTNL in Navi Mumbai on 2nd March 2013. The worst investment ever. If you think this is a mobile device think again. At my office in Rabale it has never worked considering I bought it from the telephone exchange which is 1km away from my office. That is shocking. Paid them many visits but nobody technically sound to deal with the problem. At my residence in Mahim in the heart of Mumbai I had to keep my laptop outside the window of my 3rd floor residence to receive that on trace of signal which constantly got disconnected. After my multiple visits to the Navi Mumbai telephone exchange they promised to get it to work in Rabale. Again never happened. When I asked them about Mahim area they said "Mumbai is not our jurisdiction, approach the concerned party there" . Silly I believed them and wasted my time. So, I took the decision of getting my money back. Now, In Rabale they tell me to go to Bandra Kurla Complex to apply for refund. So, on 4th April 2013, wasting my afternoon going there writing out an application for refund I submitted it with that little ray of hope and belief that I would receive my hard earned Rs. 1199/- sometime in the near future. Again I guess this bad karma continues as I received a letter dated 15 May 2013 saying I am not eligible for refund as I had passed some 15 day window from purchase to application to claim any refund. Seriously, MTNL should just shut down if they not serious about providing any sort of service or problem redressal. The customer care is one of the worst ever, the datacard I possess does not even work as a pen drive or card reader which it should. How they live with themselves I don't know. Being government run does not give you an excuse to be useless!!!