[Resolved] Mts — mts mblaze poor speed

Nikhilforever

Address:

Bardhaman, West Bengal

Hi ,

I have taken a MTS broadband connection (prepaid) and the data card number is [protected]. MTS said that the speed will be upto 3.2 mbs but most of the time it is zero kbps and max upto 150 kbps. I called customer service at [protected] for help. They have reply for each and every problem. First they told me that the users have increased so there will be problem of speed or your system may have some problem bla bla bla. It takes half an hour to be connected to the customer care and then there silly replies. They are decieving the people with making big promisses and providing worst services. Strict action must ne taken against them either to provide the services they promiss or they should stop this business.

Nikhil raj

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ahmed.kamaal0

very right same victim

nithin akash

me using mts data card...its very poor speed and cant able to download a single small file...pls rectify my problem else i will switch over to other brand...

aglrvi77

I have purchased MTS MBlaze on 10th October 2013, under 999 plan giving me 10gb of data and simultaneously i recharged 550rs night unlimited plan for downloading through night. When i purchased the data card I was told that I will be getting hi-speed of 3.1Mbps but 3.1Mbps is too far rather I am not getting even 1Mbps speed neither through day time nor through night time. My speed remains below 256Kbps and sometimes it becomes zero and i have to reconnect the connection then speed goes upto 200Kbps then again after some browsing it again falls to 10Kbps and sometime again to zero. I called to customer care on 16th October and they sent me one executive to check the speed and network. When he came he took some snapshots of the speed and network from my desktop and mailed it to respective representative and told me that i shall get a call from company and then some technical engineer shall come and will solve the problem but today its 5 days i didn't get any call nor anyone came to solve my problem. Whenever i call to customer care my balance gets deducted a lot and line also gets cut in between talking to them further the toll-free no of mts gets connected but the moment i press "0" for talking to customer executive the line gets cut. I question to MTS that when u cant provide the speed u tell while selling the data card then why you tell such a indecent lie?? And if MTS assures speed upto 3.1Mbps then why my problem is not getting solved and why I am getting so poor speed of 200Kbps and network lines upto 2 bars??? Please look into the matter urgently. My complain no is [protected]

aglrvi77

I have also faced same irritating problem.. Isnt there any way to teach MTS a lesson??? Isnt there any way to solve our problem??