Mts — Connection barred without info and worst customer care service

Address:

Bangalore, Karnataka

Hi,
I am Shubha Brota Raha from Bangalore. I bought an MTS blaze data card and have suffered invariably since then. I Had submitted my DL xerox as id proof on the day of the purchase of MTS Blaze (mdn no: [protected]). I recd. a call after few days intimidating that the photo was not clear in the xerox and that I needed to submit some other identity proof. No executive from MTS came to my place and instead, blatantly sent one gmail id for me to send the id proof. How do I trust that the guy calling was genuinely from MTS (the email id sent was a gmail id and not an MTS official e-mail id) ?
So I didn't send across my passport xerox.
In the mean time the connection was barred without any prior info and then nobody cared to call to provide post-disconnect info/assistance also. Its me, who found out from the call center that the connection was barred.
On the eve of 16th Feb '11, I recd another call asking me to submit an id proof and I was told that if I do submit by the end of day, then connection would be restored by the morning of 17th Feb. I submitted the passport xerox on 16th Feb at 10pm. As of now, half of 21st Feb has already passed away and connection is still not restored.
Is this how the customer care division of Shyam telecom operates? I wish to escalate this issue to TRAI authorities and await their intervention to offer me justice.

Rgds
Shubha Brota Raha
+91-[protected]
[protected]@simbustech.com