[Resolved]  Mts — Speed issue

Worst service by MTS data card. From past 3-4 months I am facing speed issues. I made many complaints to MTS regarding this issue. But still, they didnt solved it. Paid all my bill amounts till march 2015 and I asked to disconnect my connection. They have not disconnected my connection. I dont know what to do. please help me to sort out this


Customer name - Kiran.J
MTS Number : [protected]

SIR, I HAVE PURCHASED MBLAZE ULTRA WIFI ON 6 JUNE 2015.
IT GOT ACTIVATED ON 12 JUNE 2015(WORST SERVICE).
THE PLAN IS OF SPEED 9.8MBPS.
BUT IT IS GIVING LIKE A 2G SLOW MOBILE INTERNET.
IT'S DOWNLOADING SPED SHOULD BE MORE THAN 500KBPS BUT ACTUALLY ITS IS 20-30 KBPS.
I HAVE CALLED CUSTOMER CARE SO MANY TIMES BUT ALL IS IN VAIN...
PLEASE TAKE NECESSARY STEPS..


MY DETAILS ARE AS FOLLOWS;
NAME-Mayank
MDN-[protected]
MOB NO. [protected]

This is the biggest non-sense i had heard over the years. I already had complained about the speed issues in most of the important cities in Kerala,
starting with Cochin, Kalamassery, Aluva, Calicut, Kollam, Pattom, Angamaly and many more. And moreover the device has been deactivated for more than 2 or 3 months. The same has been intimated in your office at Vazhakala, Edapally Toll.

Regard to this I received a bill a week before. I had explained to the lady over phone that my device isn't working for long. And hence there isn't need for the same. Again after another complaint I registered another guy (Mob No: [protected]) called that he had activated the device (as on 05/07/2015), and asked e to check the speed. On checking the speed was less than 42 mb/s. He said a technical person will call by 7th of July, 2015 and would clear the issue.
As promised he called me from Palarivattom office (that's what he said), ( Off No:[protected] and said me to check the device. As of now and all through out the conversation, the speed was dead slow. ( At that time I was in heart of town, Aluva.)

Soon after the phone got disconnected I received the mail of Rs 2052/ (How come Rs 1003 bill changed to Rs2052/-).
The same speed issue we are experiencing with MTS Devices, so we have to disconnect 3 devices.

Moreover the technical side of MTS is very weak and irritating, while the Billing side is lunatic or hectic, they only need us to pay the bill, and not even concerned about if the device is working or speed is there. On saying this they would say another personal will keep in touch with you.

For such kind of response, we should react like hell to them, mind you give and take respect.

Regards,

Sold this complaint

MTS — No networ

Karib ek ghante se mts ka network nhi aa rha h sabhi mts phones par failed to register aa rha h Jagha h Reni district alwar pin code 301409 my no [protected]

MTS — my mts bill is pending for payment but i didnt get proper net connection

I need to pay my bill ..geting call lawyer..onces my problem wit net connection is solved i will pay it

threatening from unknown persons to pay unrelevent payments

Some rude people call me for unrelevent bill of 2200 rs and talking very bad.. and said he is calling from court and i have to pay fine of 50000 and talking rude

ISD POWER PACK@49/-, STILL IT CHARGES NORMAL ISD CALL RATE

ISD PHONE CALL IS DONE TODAY TO AUS. AFTER ISD PROMOPACK @49/- IS THERE, STILL IT CHARGES NORMAL FULL RATE WITHIN TWO MONTHS SAME PROBLEM- BUT WHY IT IS HAPPENING ???? Mob no: [protected]