[Resolved]  MTS / Broadband — MTS- poorst ISP

Address:

Patna, Bihar

I have a MTS Broadband connection with the number – [protected]. I had got it recharged it with Rs-999 (Unlimited , speed 3.1 mbps upto 10 GB) for last two billing cycles April-May and Feb-March 2012.
But in both billing cycles, the speed was reduced to 150-200 kbps after 6 GB. The stats of MTS connection also showed around 6GB data usage.
Both times I lodged complaint for it to customercare.[protected]@mtsindia.in and also to Mr. Partha Roy, Nodal officer, MTS, Bihar & Jharkhand but did not get the resolution. In mid of May 2012, the Nodal Officer Mr. Roy mailed me the data usage details of complete 10 GB (seemed manipulated to me) ;called me and assured to send his executives to check the problem. It has been over a fortnight and i have not received any resolution.
Is it there, that in name o[censored]nlimited plans for Rs-999/= (Unlimited, @ 3.1 mbps upto 10 GB) MTS provides only 6 GB data usage to its customers at 3.1 mbps as its business strategies to take over other telecoms by fooling its customers? I have been asking for its resolution for last 4 months, why is MTS unable to resolve it and even respond accordingly? Why MTS stats shows 6 GB data usage and the nodal officer Mr. Partha Roy sends me the details for 10 GB ? When it comes to harvest money from its consumers , MTS (and all telecoms) take care of every bit of data usage by the customers (postpaid consumers know it much better ) BUT why are they unable to provide exact data usage details to customers on regular basis ? MTS stats may be inappropriate for billing purpose but a huge difference of 4 GB (out of 10 GB) between the MTS stats in mts connection software interface in laptop AND that sent to me from the nodal officer is NOT acceptable in any conditions. Why MTS can’t provide transparent data usage details to its customers through the MTS connection software interface?
Somewhere MTS is making a mess to its customers and harvesting money from its customers in the terms of falsehood and cheating. I simply need my data back , at least 8 GB, free of cost. I know there is no OUT GOING services when it comes to refund customers but I can’t let it go like null. My resources value a lot to me, however small it may be.

Thanks
Neeraj
[protected]@gmail.com