[Resolved] MTS Internet Data Card — Refund money charged twice

rahul_eca

Address:

Pune, Maharashtra

Hi,

I am using prepaid MTS Internet data card. I
wanted to recharge my account on 15th November 2011. I visited my
nearest MTS shop in Hadapsar, Pune. When I requested him to recharge,
He replied server is down Please go and recharge online.

I went & recharged my account online. Money has been deducted INR 998
but didn't receive any balance. I Immediately started web chatting
with your customer care executive. He checked my account
details and suggested me to recharge again & told me that 1st recharge
has not gone through & I will receive money back in 10 days. I
requested him to please give me a complaint number several times. But
he denied.

I repeated same process and tried to recharge my account 2nd time but
again money deducted from my account but my MTS account not recharged.
I again contacted MTS executive through web chat option. I connected
to another executive, He wrote to me, that you should not recharge
again and should wait for another 4 hours. I requested him to write a
complaint or request number that I tried recharge my MTS account two
times & it should recharge only once, & requested him to cancel the
second attempt I made to recharge my account. He also asked me to wait
& disconnected chat session in between

I waited for entire day and checked my balance next day morning (16th
November 2011), but I came to know that no balance was available in my
MTS account.
Finally when I checked it today morning 17th November, I understand
that my account has been recharged two times. which is wrong.
I made second recharge as per MTS executive directions. Now company not refunding my money and offering me to use money for next 6 months. Which is not acceptable.
MTS Complaint number: C[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

raja.sinha

from Bengaluru, Karnataka

MTS — Not recharging internet service after charging money

Dear Sir,

I bought an Mblaze/MTS internet service MTS. My Datacard No is [protected], I have done an online recharge with Rs.698 on 24th April (I can prove that with bank statement) . But MTS did not recharged my internet service. Since 24th April, I am calling customer care every day, 3 to 4 times, still they did not provided any solution. My complain no. is APR/8053. The only registered the complain on 26th of April. Since then it's 14 days. The did not paid a heed to my complain. The senior nodal officer never picks up call. And consumer service is deaf towards the complain.

I request to help me to get the solution. I do not want to contiue with their pathetic service anymore, Its kind of cheaing. And I demand a money back of 698+999 (cost of data card), and a compensation for creating inconvenience and mental agony.

Thanking you

Warm Regards
Raja Sinha
[protected]
raja.[protected]@hotmail.com

sourabhnagpal

from Anand, Gujarat

MTS internet service — fraud in recharge

dear sir,
i had purchased MTS data card on 11/06/10 and paid Rs 2800/- to the local dealer ( rs.2000/- for card + rs. 800/- for recharge of two months validity ). but my services stopped after one month. I called up MTS customer care but they straight away refused. i contacted MTS local dealer but of no use. i want u to help me as company is fraud.
my MTS no is [protected]

rs5287643

from Noida, Uttar Pradesh

MTS — Balance not refund

Dear Sir/Madam

MTS Executives are not deactived my dialer tone and they are dedicted my balance so pls help me and solve this problem and refund my balance.

Thanks

Shanker

BALVEER SINGH RATHORE

from Delhi, Delhi

add caller tune without informantion & cut Balance

BALVEER SINGH RATHORE

from Delhi, Delhi

Dear Sir/Madam

MTS Executives are not deactived my dialer tone and they are dedicted my balance so pls help me and solve this problem and refund my balance.

Thanks

Balveer Singh

SUNNY JOSEPH

from Gurgaon, Haryana

I use MTS prepaid data card. They offer 250 MB download for Rs.200/- recharge with 30 days validity. When I recharged the card for first time, it went 0 balance within 2 days (below 2 hours usage) only surfing. I again recharged it for Rs.200/- again and checked. It shown balance Rs.181.32. I used to open my e-mail account, and surfed for 30 minutes, then checked balance, but not shown. I disconnected net and checked the balance net day, it shown Rs.121/- balance. I used again it for 30 minutes, did not downloaded any thing, again checked the balance, it shown Rs.62/- I made a complain to customer care, but no response.

I THINK IT IS A BIG CHEATING. THEY ONLY OFFER 250MB DOWNLOAD for Rs.200/- TO ATTRACT CUSTOMERS, BUT GIVE NOTHING. WHETHER THERE ANY GOVT. AGENCY TO MONITOR SUCH FRAUD SERVICES.

Sunny Joseph, East Guru Angad Nagar, Laxmi Nagar, Delhi-110092.

swash

promo balance utilization

I have been using MTS Mblaze from an year and I have received a promo balance of 512mb still the main balance is deducting.could you please tell me how can I use that promo balance?????

APU MOBILE

from Delhi, Delhi

DEDUCT MY ACCOUNT

MTS DEDUCT MY MAIN BALANCE FROM MY MOBILE NUMBER [protected]. THEY RETURNED PROMO BALANCE. BUT I WANT MAIN BALANCE. I HAVE COMPLAINED MANY TIMES BUT NO RESULT.

sudhir k patel

from Jamnagar, Gujarat