[Resolved]  Mts — Cheated by mts mblaze with false commitment

Address:

Thane, Maharashtra

Sir,
I purchased mts mblaze postpaid data card from mts authorized gallery
platinum solution pvt. Ltd. At ambernath.
On 16th july with plan of 499 with 8gb day and 15 gb night usage
my mdn no -[protected].
On 26th july when I checked my online status of data card and came to know
that my unbilled amount is more than 1300 and when I contact with
mts gallery personally about this problem and they told me it’s not a problem
and I will get my regular bill of 499 + service tax that will be around 560 rs.
I asked them that they are sure about this and they gave surety of this that
I will not get bill more than 560 rs after 30 days.
Now on 27th july from night my data card is not working and when I called to
mts customer service they said me that I got only 4gb data this month and I use more than
that my exceed limit of 1700 rs so now I have to pay 1962 rs for that and same response I got with
platinum gallery through which I bought my mts data card and I got socked when they said
they were also unaware of this and told me to pay 1962 rs thought my plan is of 560 rs.
I am engineering and I have to study online as a requirement of my syllabus and I am suffering
this internet problem I called mts customer care regarding this and each time I got negative reply
and there is no toll free service its a another problem I spend more than 50 rs on calls
it’s my humble request to you please take some action against mts mblaze for their false commitment and cheating.
Thank you.