[Resolved]  MTS Data Card — connection disconnected

Address:

Karnataka

i had taken the new MTS data card connection on February 14 2012. around 2 weeks after that i got a confirmation message to my phone, 1 week later my Internet connection got disconnected. after that also i got a confirmation call from MTS to my phone number enquiring about my name, address and phone number. i told that lady who called me that my Internet is not working and she told they would send someone to check that the same day. but no one had turned up. i called the customer care and they told me my documents have been rejected. i asked them why it had been rejected after i got a confirmation call, they did not have a proper answer for that. but they told me it would be rectified in a day and that they have send a message to the complaint department. i waited for two there days, still my connection was disconnected. i called again and again to talk about the same thing. each time i call they tell me to wait. i called them yesterday and the told me they would connect my call to the senior desk, since they were busy she told me they will give me a call in an hour maximum. i did not get a call till now. they are very careless about the customer requirements and did not even bother to call me even after approaching them several times.