[Resolved]  MTS Data Card — complaint against MTS Data Card & its Service Provider

Address:

South Goa, Goa

Talking about the service of MTS Data card which is provided by Redington India Limited on behalf of MTS in Goa is the worst service I’ve ever come across. I can’t understand in spite of filing so many complaints by so many customers against Redington India Ltd & its services, why MTS is not taking any action against it. Unless MTS is not bothered about its services to customers BUT SALE.

I had purchased MTS Data Card in November 2010 with an intention to use it during my official tour with a warranty period of 6 months. It worked for few days and when I complained of it not working in January 2011(during the warranty period) I was told to submit it with Redington India Ltd, No. 409, 4th Floor, Citicentre, Patto Plaza, Panaji, Goa who is the service provider of MTS in Goa. I did so and was asked to collect it after a week. When I went to collect it from south Goa to North Goa, I was informed that the service was discontinued for the device which is activated again. I asked Redington how the service can be de-activated without informing me. They had no answer to my question. I came home with the device and found out that the device was not working again.

I had to visit Redington India Limited office in North Goa 6 times to get the device working but nothing worked out. I was given false assurance by Mr. Rahul Dongre from MTS & Ms. Leena Kankonkar from Redington India Ltd that the device will be activated. Meantime the warranty expired BUT the device did not work. Rahul Dongre had to give an additional 6 months warranty in December 2011 since they could NOT provide professional service for 1 year. Before my 7th visit to collect the device I called Redington India Ltd i.e Ms. Leena Kankonkar on 27th January 2012 to confirm whether the device was activated and I was told it is. I told her to show it to her engineer and check again if it is activated and inform me on 28th January 2012 so that I don’t waste my time and fuel to travel to North Goa BUT there was no sign from them. Therefore, I called Redington India Ltd on Monday the 30th January 2012 and was informed that the service was activated. I gave her a time till 2nd February to do the necessary checks and informed her that I will be collecting the device on 3rd February2012. Here I had already lost 1 month warranty again without even using the device.
On 3rd February 2012,(my 7th visit) I m told that the device is working and that I can collect it. When I go to collect I realized that the device was not working & on raising a question I was told that the device is still not activated. On top of that I m informed that Redington India Ltd has done a BIG favour by providing an additional warranty of 6 months. I m also informed by Ms. Leena Kankonkar that the device will be activated on 4th by Mr. Rahul Dongre from MTS and the same will be couriered to me on 4th February 2012 itself. To which I raised a question, what if it does not work. She replied saying “ I give you my word”. I asked her what about the words you had given me before my 6 past visits, I asked whether she still expects me to trust her word. I challenged her, if she is so sure that the device will work provide in writing that if it does not work she will send her engineer to collect it as I have no time to visit their office on and off to which she refused.

Seating in their office without internet I somehow managed to get the helpline no. of MTS. I complained to the senior executive Mr. Rohit Arora about the entire situation. He assured me that a strict action will be taken against it by 11th February(max time) longed a complaint with complaint No. C[protected].

Today, i.e 7th February 2012, I called Redington India Ltd, Ms. Leena Kankonkar about her word to which she replied that the device is still not activated and will be activated by Rahul Dongre tomorrow.

I feel MTS has taken service from a WRONG company and MTS themselves is not bothered to provide good service to its customers. I TRULY REGRETT PURCHASING MTS DATA CARD. ONLY IF MTS REFUNDS MY MONEY BACK I WOULD LIKE TO GIVE AWAY THE DATA CARD BACK TO THEM.

This entire 1 year 2011 Redington India Ltd has wasted my precious time and money. For these companies (MTS & Redington India Ltd.) time is money BUT for their customers it is nothing. I wish I could raise this question to the CEO of both the companies and I’m sure even they will have no answer and solution to my problem.

Stanly Vaz, Goa