[Resolved] Mts — Complaint of cheating / using unfair trade practice by mts customer care

rampratap7

from Delhi, Delhi

Address:

North West Delhi, Delhi

dear sirmadam

on Monday(16 jan) i got a call form mts costume rcare ([protected]) at 1.pm regarding a offer on recharge of 348 i will get uses of 4.5 gb data in next 72 hour because i m not using my data card ([protected]) form a long time so this is a special offer to me than i make a call to mts customer care ([protected]) to confirmation of offer they told me if i get a call about a offer than you will definitely get.
and today(20 jan) when call to customer care ([protected]) at 9.00pm they told me there are no offer like this and they can`t take any complain against it because they don`t have authority.
i am already using another internet service and only because of this offer i recharge my data card
please take a immediate action against this kind o[censored]sing unfair trade practice by mts customer care
regarding
ram partap
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Chhya jadhav

from Gondia, Maharashtra

MTS — Unfair practice

Sir,
I am using MTS data card /internet. My no. is [protected].Sir, on 2nd August,2011, my husband contacted MTS customercare service and Asked about the internet unlimited plans. As per their information we recharged my account with Rs, 799/- for 60 days. But the company has terminaed my services after 30 days (About 1st sept.) After this my husband contacted the MTS customer service center and registered the complait. Their representatives Assure him to resolve my problem.But on 9th and 10 th Sept. they called my husband on his cell no [protected] and said that my compaint cannot be accepted as they have 30 days plan. He tried to made it clear that it is not our fault We have recharged the account as per the information provided to my husband by your representatives so it is your fault. You can verify calls and find out the facts as the calls are recorded. Now you are using infair practice and cheatting me.
Sir, but the company is not accepting their fault and refused to add 30 days validity. The MTS has used unfair practice and cheated me. Almost all of their representatives were saying my husband that it was 60 days validity You can get the facts though the calls my husband have made between 1st August till date.
I request you to look into this matter and help me get justice.
Mrs Chhaya D. Jadhav
No. [protected]

Geogeo Mathew

yes i too suffered... this bad service this people corporate frauds.

no govt institution to prevent this????

ashish1008

THE COMPAY MTS IS A BIG CHEAT

komal dehran

Dear sir/mam,
I am prepaid internet data card user of MTS-MBLAZE no.-[protected].I recharged it on 4th august for 2GB &remaining GB's outof 10GB(which were given when i first purchased data card)
were to be added on untill i keep on recharging within 28 days.But these remaining 5GB's had been deducted before validity on 30th august before 28 days .I called to customer care but they didnot file my complaint. I want these 5GB BACK TO MY ACCOUNT.PLEASE HELP ME.
sudha