[Resolved] MTS India MBlaze — Fraud and poor service | |||
I baught broadband connection on 18 Nov. 2010, I am not getting proper connectivity and speed as company claim (3.1 Mbps). I am getting speed upto 300-400 Kbps and also very poor connectivity, I need to reconnect in every half an hour. I logged the complain to MTS customer care ([protected]) under complain no. Nov/8219 on 20 Nov. 2010 and complain no. Nov 8331 on 21 Nov. 2010, as per customer issue will be resolved in 12 working hours but now it's 3 days and issue is still pending. Now whenever I call to customer care for update they put me on hold for 30-40 minutes and then cut down the call. I also raised service request under request no. 87098 but no response. As per MTS executive Mr. Kumar ([protected]), there is a offer of free reebok shoe, free antivirus softer for 1 year validity, but I haven't received any of this things. As per customer case shoe will be dispatch and received in next 10 days and for antivirus, I need to have coupon no. which will be provided by Mr. Kumar who sold me this connection. I am trying to connect Mr. Kumar but he is not picking up the call. Please take serious action against this company the their fraud executive who cheat people with attractive offcer and advertisement. Thanks Hiren Katkoria [protected] [protected]@yahoo.co.in Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Well Said Mr.Hiren Katkoria. We All Are Facing The Same Problem. Every Time By Balance Is Finished They Are Keen To know When I Am recharging My account, But When I Am facing Problems With My Broadband Speed They Have Nothing To Say But To Be Sorry. I Would Like To Tell Them That You Are The Very service Provider So don't Be Sorry Please Solve It And look After Our convenience. we Are Not Paying Money For You To Be Sorry.And Stop Calling Us Because Our Time Is Also Valuable As Yours. If You can't Provide The Service Please Stop Making Promisses To Us Because We Are The One who face The Problem. Thank You.
Reply
MTS India — very poor service
Dear All,i have using MT'S M- blaze since long last time now i am getting problem since last 2 months i have given numbers of complaint but till no one was take action.
It is very difficult to take my issue with higher authorities because none of local employees are ready to give me contact details.
Because they want to hide they failure in my case they have not taken any action & even i am not getting response also.Such a irresponsible employees are working with your aurangabad branch.
My humble request is that take my complaint as request send sr technical person to my home to test signal strength & take some necessary action to regain signal strength.
Please find my below address for your contact
1st floor
Flat No 1 A Block,
shereen apartments
Delhi Gate
Opp to himayath bagh
Near Salman Function Hall
Auranagabad
I am waiting for your kind response & resolution.
With Regards
zama Khan
Hyderabad
[protected]
MTS India — very poor service & response
Dear Sir / Madam,i have using MT'S M- blaze since long last time now i am getting problem since last 2 months i have given numbers of complaint but till now none of MTS employees are not taken action.
It is very difficult to take my issue with higher authorities because none of local employees are ready to give me contact details.
Because they want to hide they failure in my case they have not taken any action & even i am not getting response also.Such a irresponsible employees are working with your aurangabad branch.
My humble request is that take my complaint as request send sr technical person to my home to test signal strength & take some necessary action to regain signal strength.
Please find my below address for your contact
1st floor
Flat No 1 A Block,
shereen apartments
Delhi Gate
Opp to himayath bagh
Near Salman Function Hall
Auranagabad
I am waiting for your kind response & resolution.
With Regards
zama Khan
[protected]
[protected]
Hi Zama Khan
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
Hi Zama Khan
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
not worth of 1 gb usage
i recharged my mts with 248 rs for 1 gb not worth at all ... i have just used 100 mb not more than that now it shows me that i have used 1 gbCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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