[Resolved]  MTS India Pvt Ltd — Fraud

Address:Mysore, Karnataka

Its a serious issue about the fraud policies/practices of the company...
Whenever there is a balance exceeding Rs.30, the company deducts whole money for some weird reasons that says we've activated some non-sense VAS packages like caller tunes, Juke box, Cricket updates and so on... In fact we'd never have heard of such offers or packs ever before... This has happened several times and only once they responded by refunding the deducted amount... But all the other times, they just lodge a complaint and keep quite... Moreover the company does not allow calls to any Toll Free numbers... This is again very uncomfortable to the customer... So I plead you to take serious action on the company.. Anyhow Now I have decided to switch over to some other network through MNP... But I am confused which one to choose... If possible, please suggest me some network that is trustworthy...
Thanking You..
Alok Bharadwaj N, Mysore.
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Aug 13, 2020
Complaint marked as Resolved 
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Whenever there is a balance exceeding Rs.30, the company deducts whole money for some weird reasons that says we've activated some non-sense VAS packages like caller tunes, Juke box, Cricket updates and so on... In fact we'd never have heard of such offers or packs ever before... This has happened several times and only once they responded by refunding the deducted amount... But all the other times, they just lodge a complaint and keep quite... Moreover the company does not allow calls to any Toll Free numbers... This is again very uncomfortable to the customer... So I plead you to take serious action on the company.. Anyhow Now I have decided to switch over to some other network through MNP... But I am confused which one to choose... If possible, please suggest me some network that is trustworthy...
Thanking You..
AMIT DHANBAD-
PLS REQUEST YOU TAKE ACTION ON THAT COMPANIES AS SOON AS POSSIBLE...
AMIT
[protected]
AND ALSO I WANT SAY MORE THAT THE CUSTOMER CARE EXECUTIVE IS A NONSENSE ALL OF THEM NO MATTER CLEARING AND DISCONNECT THE PHONE...AT HIS END
PLEASE TAKE ACTION OTHERWISE I WILL GO TO CONSUMER COURT AND TAKE ACTION ON MTS COMPANY

THANKS
AMIT
[protected]
FROM,
K.RANGARAJAN, Agril. Officer,
O/ o JOINT DIRECTOR Of AGRIL. MYSORE :Ph No.[protected]

I have an MTS Set. There has been a deduction of Rs. 1 / - daily from my account since[protected] for some astroservice which I have not opted for. I have not asked for that. I have been visiting the MTS franchise at AGRAHARA, , Mysore, daily, since[protected] Everyday I am being told that my problem has been set right. But every next morning, I see that my account is still getting deducted. IThe CONSUMER CARE/ COMPLAINT Numbers ar not answeroing our calls inspite of waiting for hours together. Nobody from MTS cares for our comlaint. I have clearly told the franchis people that I do not want any advertisements, no mssages from MTS, I want a refund for the wrongfully and illegally deducted amount.
From K.RANGARAJAN, Agril officer, O/o JOINT DIR of AGRIL, Mysore

EVERYDAY MY MTS ACCOUNT IS GETTING A CUT OF RS. 1 / - FROM 06-10-11. I HAVE BEEN VISITING THE FRANCHISE OFFICE AT AGRAHARA, MYSORE, SINCE[protected] DAILY, I HAVE CLEARLY TOLD THEM THAT I DO NOT WANT ANY ADVERTISEMENTS? NO MESSAGES FROM MTS, I HAVE ASKED THT THE ILLEGAL DEDUCTION SHOULD STOP. EVERYDAY I AM BEING TOLD THAT MY COMLAINT HAS BEEN SET RIGHT> BUT EVERY NEXT MORNING I SEE THAT THE DEDUCTION HAS ONLY CONTINUED TILL TODAY MY OWN EFFORTS TO CONTACT THE CONSUMER CARE /COMPLAINT NO>S HAS GONE IN VAIN> I HAVE TRIED FOR HOURS SEVERAL TIMES.

PH No.[protected]

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