[Resolved]  Mts — internet services not activated more than one month and receiving bill without connection

Address:

East Delhi, Delhi

Hi i have bought a internet connection from MTS on 10jan 2012 under Rs 2499/- plan .till date my services not activated.so many times(more than 20 times) i have called to customer sevices centre but every times they came up with lame excuses that they are unbale to retrieved data and system in updation..one day they told me that ur site verification was pending ..but i would like mentioned that ..one or two times executive(Mr saurabh) called me and told me to be available at home .at that time i was in office..i immediatly went to home...but both the times he did not come to my home despite my reminder ..he kept me waited for long hours.After so many complaints i have been given assurance that ur card will be activated soon but no action were taken till date..i do not understand that why my data card is not being activated yet. Your executive do not want to visit my premises ..and why any action was not taken against him.It has been more than a month and i am not able to utilizing ur internet facilities ..an d it is ironical that i am receiving a bill for the month dated 01.01.2012 to 31.01.2012 of amount appxo.450/- .I did not understand that why MTS is charging for the services which was not provided to me??? I am really got frustrated about your poor services,horrible customer handling...I will go to consumer court if my services will not be initiated despite doing all formalitiesor else return my money which i have paid for the internet connection need immediate action
Himanshu
MDM no-[protected]
mob [protected]