Mts — FRAUD AND INDECENT CUSTOMER SERVICE

Address:

Karnataka

I opted for an unlimited usage plan underwhich 10gb is permitted to be used under maximum bandwidth. however the speed which i was getting was about 150 kbps (max speed 3.1Mbps). Spoke to the customer service executive regarding the issue on 10 feb 2012 at 10.55 am and it was promised that the problem will be solved within 20 working hours(complaint number feb/3466) . however the usage made until 10th was in 1x mode ( due to inconsistent speeds in broadband mode) all the usage has been considered under the 10gb max speed allowance. they closed the complaint by sending an sms to my mobile number stating the problem has been resolved, which has not taken place. the call was dropped by the executives purposefully when asked for escalation of the complaint. i was given wrong informations each time i had a conversation with an executive. i plead to review this issue since this might also be happening to lot of other MTS users all over.

thank you.
subhash s