[Resolved]  MTS MBlaze - Marathahalli Centre - No Update Day 1 — Poor customer service - Issue Still not resolved

Address:

Karnataka

Hello,
This is to share my pathetic ongoing experience with MTS Broadband Internet connection.
I normally don’t like to post any complains over here unless I have been tried of my patience. Also, companies feel what impact a single customer can do to them? My last and only post was for Samsung washing machine and I immediately got a call from them the next day for settling the issue.
Well, I am a senior IT professional working for a top IT company in Bangalore and I had Reliance broadband connection for 2 years. I disconnected it only to go for this MTS prepaid connection because they claimed it has good speed compared to its peers.
This sales executive Mr. Murali (mob : [protected]) came to ITPL to sell MTS wireless modems, and believe me the rate at which he convinces you to get your card swiped for Rs 2499/-, at that same rate these people don’t care a damn after you get the connection.
I got it on 15th Feb 2011 and as agreed, immediately emailed my documents to him on the same day. He informed that the connection would be active within 30 mins (my MTS no: [protected]).
I checked the same day night….it was connected but not browsing a single page. “Let me check tomorrow”…I said to myself.
Tomorrow has still not come…..and I mean it!
Till now I am not able to browse internet using MTS. Well, my Reliance broadband works, my friend’s TATA photon works, but not MTS.
Should I have called MTS customer care? I did, not once…..but 7 times; out of which 4 times call was disconnected in between the conversation and 3 times advised me to do baby technical troubleshooting steps like checking for antivirus, uninstalling other internet connection dialers, restarting laptop, browser settings, etc.
I finally managed to get a complain no raised (no: 6171) for a field technician, named Mr. Charan to visit my place. That did not happen and the case was closed without my intimation. I called back to Mr. Murali and also spoke with Mr. Ranjit (mob: [protected]) from Technical Department who again raised a case (no: 7091) and arranged for a field technician, named Mr. Shafiq to visit. He tried all he could and finally suggested to reinstall my OS. I am fine to do that as I already being an IT guy, tried many things like reinstalled my Internet browser (IE8), upgraded my OS from XP SP2 to SP3, disabled windows firewalls and uninstalled my Reliance & TATA photon dialers and reinstalled MTS dialer….No go.
What is more frustrating now, on 22 Feb 2011, I got a mail from MTS stating the address proof provided from my company’s HR letter is not sufficient and would require my passport scanned copy instead. I immediately emailed back with my password scanned copy and asked to inform / call for any more documents. Within next 24 hrs, without any mail or call, now my internet account is DISABLED. I called the customer care ie 23 Feb 2011 night and the person disconnected my call in between.
I am writing this to alert my Internet savvy friends to think twice before swiping your card for MTS.
I am going to forward this to my company’s internal blog site and also forward on other IT companies blogs, face book, twitter, etc.
These people from MTS mentioned here are all based in Marathahalli location, Bangalore.
Beware of dogs…..beware of MTS.