Mts — miss representation of data

Address:

Uttar Pradesh

MTS is not representing actual uses of data in their unlimited plan. customer use only 5 to 8 gb but they said sir your 10 gb are used. when i ask their software is not showing it they answered " it will show only download not streaming" . why company do this , i don't know.
in their chat facility they give only 1 second to respond otherwise they will disconnect you.

MTS CHAT DETAIL WITH TIME

04:08 PM : Thank you for connecting to MTS Chat help services.
04:08 PM : You will be shortly assisted by our service expert.
Afaqur :
Welcome to MTS, how may I help you today ?
Afaqur : Sir, are you available on a web chat ?
Afaqur : Sir, are you available on a web chat ?
Afaqur : Due to no response from your side, we are unable to continue. Thank you for being on chat with us. Have a nice day.
04:09 PM : The user has ended the session. Kindly get connected again between 8AM to 8 PM if you have any query. Thank you for interacting with us.

conclusion. MTS IS CHEATING CUSTOMER , IT CHARGE BUT NOT PROVIDE VALUE FOR MONEY