MTS Mobile — Incorrect call charges

Address:

Dakshina Kannada, Karnataka

I purchased a mts number and recharged it for rs 73 in which the benefit is 30 paisa local national roaming and isd calls. Validity 90 days. I was informed by the customer executives and the seniors that isd calls to slab 1 countries can be made at 30 paisa for 100 minutes per month. I confirmed with the customer care more that 10 times before making a call to australia that whether i can use this benefit even in national roaming. The reply was yes from every executive that 30 paisa would be charged for a isd call even in national roaming for the first 100 minutes after which standard roaming isd charges apply. When i made a call for 33 seconds to australia i was charged rs 12.28. I called the customer care to complain, nobody took a complaint giving a reason systems are busy. I was informed a Team leader will give a call back. I never recieved a call back till date. I also got connected to a team leader he put the call on hold for more than 14 minutes and disconnected the call. I tried calling the nodal officer and the apellate officers. Both the number come busy till 6 pm till fridays and switched off on saturdays. I also filed a online complaint on their website, but never hot a call till date. Please look into this issue and refund my amount for the incorrect information given more than 10 times. Mobile number [protected].