Mts — MTS- Deducting service activation charges without customer confirmation

Address:

Chennai, Tamil Nadu

Hi, My Mother who is 65 years old has been using MTS mobile connection for the past 3 years. Mobie number is [protected]. Whenever we recharge for Rs.100, we get to talk only for Rs.25. We get Rs.85 talktime for Rs.100. Then, Rs.60, is being deducted for value added services which she never opted for. On other connections a value added service is activated only by sending a SMS or by the customer calliing the customer care and activates. Whereas in MTS, they just call us like the way we get addvertisement calls and the moment we answer the call they activate the service. I recharged Rs. 100 on 27-Aug-2013. The moment i rechared, i called the MTS customer care to make sure that there is no value added services activated. The customer service representative also confirmed that there is no value added service activated on the number [protected]. And on 28th Aug 2013, i was surprised to see the mobile balance as Rs.24. When i checked messages, i there were two services for Rs.30 has been activated. When i checked customer care, they are telling that i attended the calls for those services and hence they charged for it 1) When i get a call how will i know, that the call is personal or it is for such services. How do MTS activate a service just by answering the call. 2) 'DND'(Do not disturb) is activated and still we get such advertisement/service calls 3) My mother just knows to answer a call. She doesnt even know to see SMS. It will be really great if some action is taken against such frauulent service providers.