[Resolved]  Mts — Notice to pay

Address:

Karnataka

I was using MTS broadband services. Which was very slow and I was getting lot of service interruptions. Finally, I decided to close the connection. The MTS store guys at the MTS store were not willing to take disconnection request. After many visits and consistent calls to customer support, they took my disconnection request. They told me to clear all the outstanding amount Rs 1218/-, which I paid on the same day.

After almost 6 months, I got a notice from a lawyer "Ranvir Vats" on MTS letter head. The notice says, I have not paid the bill. I have to pay Rs.800/- as bill charges and Rs.500/- for legal charges.

Please find the mail conversation, where the MTS has clearly said I have no dues to pay and my connection will be permanently disconnected.

RE:RE:RE:Re: Your MTS account eBill dated 01/08/2012Thursday, August 16, 2012 8:03 AM
From: "customercare.[protected]@mtsindia.in" <customercare.[protected]@mtsindia.in>Add sender to Contacts
To: [protected]@yahoo.com
Dear Mr. Lokesh,

Greetings from MTS India!

We sincerely apologize for the inconvenience caused to you.

With reference to your email dated 14/08/2012, regarding the “Cancelation of Data Card MDN: [protected]”, we would like to inform you that we have gone through your MTS account and found that your MTS Services got temporarily deactivated on 10/08/2012 as per your request.

Further to your mail, we would like to inform that there is no outstanding amount in your MTS account and it will get permanent disconnected within working 90 days. The MTS team would assist you in the best possible manner.

Let us know, if you require any further assistance, we would be pleased to assist you.


Regards,
Ankit Kapoor

MTS Customer Care – KK
Sistema Shyam Teleservices Limited,
Ground Floor,"Salarpuria Touchstone"
15/3,Outer Ring Road,Kadubeesanahalli,
Varthur Hobli, Bangalore -560087
MTS Customer Care Voice [protected]
MTS Customer Care Data [protected]
Customercare.[protected]@mtsindia.in

From: [protected]@yahoo.com
Sent: 8/14/2012 12:14:49 PM
To: MTS CUSTOMER CARE KARNATAKA

Hi,

The request given was for permanent disconnection. There is no question of doing any payment or visiting MTS outlet. If required, I will approach consumer court for the harassment meted out to me by MTS.

The full and final settlement is done, Rs 1218/- is paid (As told by your agent). I cannot keep visiting MTS outlet again and again.

Regards,
Lokesh

--- On Tue, 8/14/12, customercare.[protected]@mtsindia.in wrote:



From: customercare.[protected]@mtsindia.in
Subject: RE:RE:Re: Your MTS account eBill dated 01/08/2012
To: [protected]@yahoo.com
Date: Tuesday, August 14, 2012, 7:36 AM



Dear Customer,

Greetings for the day!!

We regret the inconvenience caused to you.

With reference to your mail dated 13th August 2012 regarding the MDN [protected], we would like to inform you that we have checked your MTS account thoroughly and found that we have received your account disconnection request R[protected] on 24th July 2012 and your account got temporarily deactivated from 10th August 2012.

Further, we would request you to please visit your nearest MTS branded retail outlet for the billing concern and there our team will assist you to resolve the issue.

We value your association with MTS.

Let us know, if you require any further assistance, we would be pleased to assist you.

Regards,
Manoj Jaiswal

MTS Customer Care – KK
Sistema Shyam Teleservices Limited,
Ground Floor,"Salarpuria Touchstone"
15/3,Outer Ring Road,Kadubeesanahalli,
Varthur Hobli, Bangalore -560087
MTS Customer Care Voice [protected]
MTS Customer Care Data [protected]
Customercare.[protected]@mtsindia.in