[Resolved]  Mts — overbilling

Address:

Bangalore, Karnataka

Dear sir, madam,

Re: complain on MTS Mblaze overbilling
Ref: MTS datacard ref # MDN- [protected]

I would like to bring to your kind attention on MTS Mblaze poor handling of my accounts and overbilling, kindly note below information in detail and request you to involve to take action and give justice for me and to avoid MTS overbillinig with other innocent customers too.

1) My MTS connection got activated on 10.08.'12,
2) monthly bill of Rs 500 valid from 10.08.12 to 10.09'12 payed ontime within deadline 18.09.12.
3) MTS did not realize my payment made ontime for Rs 500 valid for 10.08.12 to 10.09.12 and disconnected my connection on 24.09.12 (with E-mail notification), even afer when i sent the proof of bill, they refused my payment realisation and continue to barr my connection.
4) It is MTS company's mistake for not realizing my payment made ontime and to disconnect.
5) i used MTS connection only for 13 days chargeable period from 11.09.12 to 23.09.12- after which MTS disconnected for mistakes from their company staffs for not updating my payemnts in their system, when the mistake is from MTS side for not realizing my payemnts made ontime and to disconnect, still they are chargeing for the ful month and everyday toruring me with repeated phone calls and E-mails.
6) Later by mid october they could have realised my payemnt and resumed the connection, but it was not intimated to me to continue the service and i did not use after 23.09.12.
7) on 24.10.12, they called and asked about new outstanding payment, then i loginned with datacard to check the status, that was the only day i used to check on my datacard status as they were overchargeing, and i sent a mail explaining all above points to MTS cusomer care and still they are forceing me to make a payemnt for the false bill generated due to poor handling of my account by their staffs.

With so much of mishaps and mishandling from MTS company, stil they are falsely chargeing me for the full month (11.09.12 to 10.10.12, when they had disconnected on 23.09.12) when they had disconnected for no reason in the middle, i faced lot of issues for my official mails with sudden disconnection without prior notification evn after the payemnt made ontime.

Looking forward your justice.

Regards,
Mahesh
Bangalore