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MTS / Sistema Shyam TeleServices [SSTL]

[Resolved]  Mts — Poor service, hidden terms and conditions

Address:Bangalore, Karnataka

Last month I took MTS Mblaze as an internet connection option. Every week they were blocking my account saying it has passed the credit limit of 100rs (infact my postpaid connection was for unlimited usage). When I asked them that how much 100rs credit limit corresponds to in terms of GB or MB usage, reply was "Its decided by MTS". Only way a customer can know about the credit limit or how much percentage has been consumed is by sms, and they never messaged me about any usage details. Adding to it after submission of my address proof and new updated number they have again blocked it, saying address verification has failed. When I asked them to do it again they are saying to submit a whole new set of documents again. Its too irritating as for verification they called on my old number, inspite of my updated number. As it is not my mistake and MTS connection and service is too poor, I want to discontinue but I'am forced to pay the bill for next three months, even if my connection is not working.

Never take MTS, its really bad in connection and service. And they have many hidden terms and conditions.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Hi Kalp. S,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India
Reply
Hi Kalp. S,
We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India
Reply
hello
this is my mts mblaze number [protected]. I want to know why is there extra charges of Rs. 500 for adjustments is written there in the bill of October as i didn't use 8gb day in a month.So the total bill is of 885 rupees.The total current reading is 5975. Please give me the details of these extra 500 rupees as i got several sms daily of crossing cresit limit. what is this credit limit and how is it acrossed

Regards
Gopesh Sharma
gopesh.[protected]@gmail.com
Reply
Very bad service by MTS
Reply

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