Mts — Product not activated and poor service

ushnish

Address:

Gurgaon, Haryana

Hello,

I had made a payment of Rs. 2697/- on last Thursday 22nd November. Got the device immediately. Person came to my house told me that it will be activated within 24hrs. He took all the documents and signature with photo. Friday got a call from MTS and verified my address over telephone and told me it gets activated within 24-48 hrs. Saturday morning again got a call and a person told me he'll be coming to my home for my address verification. I waited for him the whole day but nobody came for Verification. From last Monday trying to get there people but customer care is not taking any responsibilities and unable to give any suggestion. Called to MTS customer care at least 4-5 times. Thursday got the phone number of Mr. Vikas Shukla([protected]), Manager of Connect India and he told me its the problem of signature mismatch. Although he is not from MTS but from there site i got the device and paid for it. I didn't receive any call from there side no msg and nothing. But I was supposed to get phone or msg.

Please do the needful action.
Thanks in Advance.

Ushnish Misra
([protected])

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Comments

kamalsomani

from Jaipur, Rajasthan

MTS — Service to poor

Dear sir,

I have purchased a new MTS M-Blaze USB Broadband around 45 days back, with my purchase i was given an offer of 15 days unlimited download.
MY MTS NO. is : [protected].

at the time of purchase/handling of the device i was said that i will get a download speed of around 1.5 to 2 Mb of speed. which i got at my office place that time.

the purpose of my purchased to access internet from my residence, which is at 4/218, Chitrakoot, vaishali Nagar, Jaipur.

I tried to connect this at my home and with very disappointed with its performance.
I realised that it hardly connect to internet, and some hoe if it connects it don't open any site, expect their own www.mtsindia.in. the max speed i got was around 20-50 KB Download and that too with a very frequent disconnections. you have to keep refreshing websites 3-4 time to get it working.

I contacted customer care many time , but they always call at office hr. 10AM-6PM when i too at office. and at office it work satisfactorily.
I requested them to go to my residence and check it their,and they always say that , ok we will try to check it. its almost a month now. and i have paid for an Unlimited Usages Plan (Rs. 999) that was their latest offering. and its about to expire, i am unable to access the net as expected and at critical time. as i am a Web Developer , i need Internet Connection almost more that food.

Don't know what to do further, i feel help less,

they are not provide any good service nor they are refunding my money back for the instrument & Monthly Plan.

plz help.

thanks
Kamal Somani
Mobile: [protected]

mlayek

from Pune, Maharashtra

MTS Mblaze — Service not as expected

I bought an MTS M Blaze device (No. [protected]) on 30th May, 2010 from Bigbazzar , Saltlake. From the very starting I never got any internet speed which could be termed as broadband and resembles only 1X connection ( Download/ transfer speed around 7kbps). I filled three complaints on 17.8, 29.8( Complain No. AUG/433895 and on 31.8.2010( complain No AUG/460617). After several calls being made I was told that my area (FD Block, Saltlake) which being situated beside Central Park is a prime area does not fall under the Broadband are zone. It was not mentioned when I bought in form the very area where I reside ( Saltlake). They should take back my device and return the amount that I spent unnecessarily upon purchasing their device. Otherwise I shall explore all actions ( both legal and effort on personal level to make others aware ) which I feel is just and necessary.
Manas Layek
Assistant Prof.
Bankura Christian College
Bankura
west Bengal

santoshait

from Delhi, Delhi