[Resolved]  MTS Pulse — MTS Pulse Battery Problem

Address:

Coimbatore, Tamil Nadu

My worst experience began with MTS when I firstly activated MTS PULSE 1500 mobile connection July 2011. After making a request to activate it very first day itself I realized it’s having Battery Backup problem and too costly failure model as compared to the other branded CDMA EVDO mobile phones in the market. So, I wanted to deactivate it. But the MTS sales manager saying there is no option to deactivate. Their having my cheque leaf and ECS Confirmation copy so that their forcing me to use mobile phone. There are so many peoples observed the same problem and their also posted to the web forum. MTS Pulse Battery talk time was only 2 to 2.30 hours only. Per day I use to charge 3 to 4 times charging time is also more than 3 hours. Then I called customer care to deactivate CUSTOMER CARE IS NOT RESPONSIBLE FOR THIS AND THEY WILL NOT TAKE ANY COMPLAINT ON THIS ISSUE. My bad Experiences with MTS underlines:

1) I have repeatedly escalated the above issue with MTS, but yet to resolve the problem or they are not even responding
2) Now I would like to cancel the service, but they are forcefully asking me to continue in using the service.

3) MTS CUSTOMER CARE IS CLEVER, EDUCATED, INTELLIGENT SO THAT THEY WILL NOT EVEN ANSWER ALSO.

4) Sale Manager promised at the time of delivery the handset purchase bill and one year contract copy will give to customer within week time. But after full 2 months I have nothing received from MTS.