[Resolved]  Mts — Refund Pending

Address:

Kanchipuram, Tamil Nadu

Hello,

I have taken MTS Mblaze Internet Service from ConnectIndia (www.connectindia.in) Channel partner of MTS I have bought the Data Card for Rs. 1,050 and choose the corporate offer of 6GB Unlimited Plan for Rs. 650 + taxes p/m. The connection got activated on 14th Aug 2012 while taking the connection they have assured me minimum speed of 1.5 Mbps but I have not got even 150 kbps Constantly it took 7 mins to download 1MB file.

I raised this issue with customer care on the same day of activation. They have asked me to so many test on my computer at last I dint got any satisfying result. Then I have written so many mails to their customer care but no solution.

So, I have taken this matter to their Nodal officer Mr. Sathyaraj. He promised me to send the technical team to visit my place and resolve this issue within 48 hrs and taken appointment from me (complaint no.C[protected] which will be processed by 30.8.2012 at 16:00 pm). But nobody has visited my place on committed time.

One fine day I have decided to cancel the connection (these all happened within 15 days of activation with this you can evaluate there service). So I called their nodal officer again and asked to cancel my connection. After so many calls and mail the connection got deactivated on 5th Sep 12 (Response from Customer Care: "We have checked and found that a request (R[protected] is registered regarding your concern of disconnection due to commitment failure"). Then I asked to refund my money paid for datacard as per their assurance.

They said without Feedback from technical team cannot refund the money. So I accepted to send the technical team. They checked at my place and accepted no connectivity in my area. Now they are not returning my money and they are not responding to my mails also

And the highlight is they are sending bill every month (Sep & Oct) I dont think any one can tolerate this. Without using the service how can pay the bill.

Please suggest me shall I go for legal action against mental harassment or shall I wait for some more time

BR/
Harikrishnan M
[protected]
MTS Data Card No: [protected]