[Resolved]  Mts — Issue With Customer Problem Solution

Address:

Rohtak, Haryana

Dear Sir,

I am Sandeep from Rohtak and a customer of MTS Blaze Data Card. My data card sim no is [protected]. Company provides to commit 3 x speeds on their connection and its quiet ok with Rohtak. My problem is that I recharged my data card on 30 Jan with Rs. 999/- with 10 GB uses on 3x speed and unlimited usage on 1x speed. Now I want know my data usage but company don't provide me the details. I called to customer care many time but they always provide the excuse for technical problem and not able to tell the usage; it is happening for last one week.

Today, I call customer care between 6:30 AM to 7:30 AM on this number [protected] and customer care executive name Ms. Kavita attend the call and she behaved very rudely. She put me the hold for 879 Sec and after that she disconnected the call. My telecom company charge Rs 14/- for call but still MTS not providing me the solution.

Sir, I want to know my data card usage because I am suffering with very slow speed and I don't think so that I completely used my 10 GB (3x Speed) with in 10 days. I am looking forward to for a solution. My contact no is +91-[protected] and mail ID: nagar.[protected]@gmail.com.

Regards
Sandeep Nagar