Mts — WORST SERVICE AND FALSE ASSURANCES

Address:

Mumbai City, Maharashtra

MTS MBLAZE- WORST SERVICE PROVIDER
I am into Computer business and often used to sell MTS Datacards to Customers on demand (for any broadband internet connection )as I used to get Delivery of the same at my doorstep. Suddenly I started getting complaints from all my customers about the MTS services . This ruined my relations with some of the customers.
I bought a BROADBAND device on 22nd September 2012 for my personal use with assurance of speed upto 3.1 Mpbs. Everyday I have to call the customer care to complain about bad service for example, an avi file of 55 mb shows 5hours period to download, then after 2 hours it downloads 16 mb nd then stops downloading saying network error. I say that I m getting full network and there shouldn’t be any network issues as I stay on the main road at Crawford Market. Everyday when I call up, those liars just assure me of better service within few hours and also assure of a callback from their superior . Then I got assurance that their person will come at my place and change my device..I even tried checking the status of my complain at selfcare.mtsindia.in but you can understand their kind of service that to my dismay even that is not working, whenever I click on Check Status or or Create New Request in the Complaint Management tab it just shows my name and my MDN No. I am fed up of all this harassment by MTS and now looking forward to lodge a complaint with the Consumer Court. I request others who are facing similar problems to mail me their details so that we can together file complaint against MTS as 7 days have passed but the company is least bothered about my problems and they have nothing except false assurances. I ALSO REQUEST PEOPLE NOT TO GO FOR MTS AS IT’S THE WORST SERVICE I VE EVER EXPERIMENTED.

Imran S. Pathan

MDN: [protected]
Complaint No.: C[protected]
[protected]@yahoo.com