[Resolved]  Muthoot Finance Ltd — Misplaced of Gents Diamond Ring

Address:

West Delhi, Delhi

Dear Sir,

I Neetu Bala has taken gold loan from Muthoot Finance Ltd Janakpuri B-1 branch in 2008. It was going good and i was paying my intrest every time according to due date. In the mean while i was doing some part payment and was releasing my part gold . On 23 Nov 2012 i went to branch to pay the intrest and do some part payment and release my gold. When all the documentation was being done .. suddenly i saw that my husbands diamond ring was missing, I suddenly told to the girl (who was doing all the formalities) that one of my ring is missing , On this her reaction was very simple and she told us that ur a/c is being handled by Rachita and she is on leave so u will get ur status after a week . Just at her back Branch Manager was sitting and he also did not show any intrest. Then me and my husband came back after one week and talked to rachita, she talked with the BM and told us to give a writen complain. Then i told him to check the footage of the recordings. He told me that we cant see recording as the recordings are checked by IT peoples only who comes from the HO. He assured us that our problems will be resolved in a week. We came after a week to ask about the status. Then the BM told us that recording was not done as the cameras were not working . As this was not our fault we told them to make the claim . and he also aggred to it, and told us to come afetr a week and do the settlement. After one week we went there and asked them for the settlement. On this the BM told us our matter has been send to the HO and as soon as the revert comes they will solve it. But everything was in Vain and no response came from there. Then I spoked to the Regional Manager on 21/01/2012 and told him about the matter. He also gave the same reply that call after one week. Now its been more then 3 months and our matter has not been solved . Kindly help us.