[Resolved] Naaptol — Extremely bad product | |||
Dear Consumers Order no : 3419541 Pl. do not shop on naaptol . I have ordered Car Stereo with FM, MP3, USB, etc...... for 2300, have received the product within 2 business days, ( very fast in delivery of broken product), courier person called and delivered at home, hv told my wife to call me before delivery but courier person refused to wait and rushed as if world is collapsing. Came home and opened the poly cover, the stereo already broken, the 1000PMPO speaker looks like toy speaker size, tweeters are like 2 rupee coin, all including of 750Gm of weight ( now u can imagine), called up so called customer care, i[censored] speak in English , they will speak in hindi and vice versa, it is almost 10 days of complaint till now no one called , each time you call for complaint, u hv to wait at least for 7-10Min to get someone online ( new strategy to keep customer wait, so that you will disconnect). Finally the product is worth of Rs.500 sold to me for 2300, all reviews on naaptol is by themselves only, don’t believe in those product reviews. If some hearing, pl. get my mobile no through order no and call me any time. Sad customer of naaptol Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Mr. Subbarao,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : R N Subbarao Amount : 2299.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : R N Subbarao Amount : 2299.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
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+91 92 2353 7000
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We are sorry to note that the item that you have purchased through the order no-3419541& you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3419541] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write us back with the AWB# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.