[Resolved] Naaptol / Blackberry Storm 9530 — Damage set/Old set/Duplicate accessories | |||
I would like to inform you that i have bought a Blackberry storm 9530 from Naaptol website(order number 3192437).on(18/1/2012) i have received the mobile phone. As i have opened the box and started to use .i came across to several of problems. 1-Headset not working 2-Battery is old 3-Charging problem 4-Flash always remains on as you insert the battery(into mobile). 5.slot of memory card is not there. 6.Hanging problem. After that on the same day i have communicated to Naaptol Customer Care via Email and Telephonic ally almost 21 days has been passed but no reply from there end.and if i am talking to customer care every one says your issue will be resolve with in 48 hrs. till date 504 hrs(21 days passed).i have got few calls from there end but no positive reply from there side,I have tried to contact the vendor also. But he is also not picking the call(contact no. of vendor [protected]) .i have got the email from vendor that i have to return the defected mobile phone and after checking it they will inform me.i have returned the mobile phone to given address.but till date no replies.i have paid approximate 9200 rupees.please take necessary action. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi i have also purchased the blackberry 9530, as same i m also having problem, my phone does not starts it only shows battery icon with cross mark on it, 5 days has been passed, i m going to file a case againt it positively by monday in PS and also in grahak seva else my problem is to be rectified before monday
Shashank Singh
[protected]
Shashank Singh
[protected]
i purchased blackberry tour frm ur site, , , nd its keyboard is nt evn working..trackball also nd i bought dis phone for rs 8998 nd my order no.is 3192928
i hv also complained many times bt dere is no serious action...
nd dis types of prblms are occuring ;
1-Headset not working
2-Battery is old
3-Charging problem
4-Flash always remains on as you insert the battery(into mobile).
5.slot of memory card is not there.
6.Hanging problem
i further request you to contact me
i hv also complained many times bt dere is no serious action...
nd dis types of prblms are occuring ;
1-Headset not working
2-Battery is old
3-Charging problem
4-Flash always remains on as you insert the battery(into mobile).
5.slot of memory card is not there.
6.Hanging problem
i further request you to contact me
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+91 92 2353 7000
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We regret for the inconvenience caused to you. Please accept our apologies over the incident.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates,
2, Mangesh Industrial estate,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.
Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3192437] and your mobile/ landline no for easy identification and further processing.
Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.
Please help us with the AWB [Air Way Bill] after sending the product.
It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 21 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.