Naaptol — NON RECEIPT OF MOBILE PHONE | |
Dear Sir, I have received an empty parcel against an order of Blacberry Tour mobile handset from Naaptol vide Order No 3196007. After viewing the same I have refused to accept the parcel & sent back the courier. I have lodged a complain to their customer care vide complaint no.2279684 & requested them to refund my payment made against the order. Please help me in getting the payment from Naaptol as early as possible. Regards, Pinaki Mukherjee [protected] Was this information helpful? | |
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Dear Mr.Mukharjee,
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint Id 2279684 & We have escalated the issue to our concerned logistics team & awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.We request your patience in the interim.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint Id 2279684 & We have escalated the issue to our concerned logistics team & awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.We request your patience in the interim.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Mukharjee,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Mukharjee,
We have given complete refund against your order # 3196007. We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account, below are the transaction details.
Amount Paid : 8998.00
Payment Transaction Number : [protected]
Advance Payment Mode Name : Credit Card / Debit Card (ICICI PG)
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We have given complete refund against your order # 3196007. We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account, below are the transaction details.
Amount Paid : 8998.00
Payment Transaction Number : [protected]
Advance Payment Mode Name : Credit Card / Debit Card (ICICI PG)
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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