Naaptol.com — BlackBerry-Storm-9530

Damaged two pieces of Blackberry Storm 9530 with 3G
I have ordered two Blackberry Storm 9530 with 3G from naaptol, order number 3267736 & 3301788
I ordered it on 18 jan 2012 and recieved it on 23 jan & second order on 24 jan and recieved it on 27 jan, after receiving the mobiles i found that it is not working so i called 100 of times on customer care no. of naaptol but they are not responding me. I badly need your help consumer care please i want my money back.
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My name is Heena jain please take some action soon...!!!
Response Order # 3267736

Ms.Heena,

We regret for the inconvenience caused to you. Please accept our apologies over the incident.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates,
2, Mangesh Industrial estate,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.

Also, ensure proper packing of the product is done, any defect /damage during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3267736] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Replacement.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 working days for the product to reach us, & once the product reaches us we would dispatched the replacement and a same would be couriered to you within 10-15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Response Order # 3301788

Dear Ms.Heena,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2352155 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Nothing will happe, this company is a fake & fraud company. Warn all your friends not to buy any product from Naaptol, yahan jo dikhta hai uske alawa sab bikta hai. I have started posting warning messages on social networking site, request you to do the same. Warn other people so that they dont get duped by this utter fake company. I have also lost my 10000 Rs to this company. No product & no refund.

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