[Resolved]  Naaptol.com — Folding Cupboard --Order no 7116680 (complaint no 5064497 dated 21.9.13)

Order no 7116680 (complain no 5064497 dated 21.9.13) I placed an order for Folding cupboard along with a shoe rack on 9th Sept 2013. It finally reached me on 18th Sept 2013 . I am a working person so I got time to open & check it only on 21 st Sept ie.. Sat-yesterday & specifically instructed that it should reach me either on Sat/Sun when I am at home. Inspite of that it reached me on 18th ie.. Thursday. My family person took the delivery on my behalf. It was neatly packed. However on opening I noticed that : 1) One main rod of the cupboard is missing 2) All the 8 rods of the shoe rack is missing 3) The shoe rack plastic is in a bad condition as if someone has already used it. I made a complaint yesterday & they told me to send it back to Delhi at my own cost thru their DHL courier. But gave me no assurance that they will send a replacement. I was ready to do that also & also started enquiring with the Professional courier company about the cost. Since today its Sunday. I thought I will call up the customer care & reconfirm about my complaint number. When I called again today about the complaint the lady is telling me that since u opened it after 24 hrs, u are NOT eligible for a Replacement also. That means I shud spend my money again in courier & not get any replacement nor any REFUND. This BLOODY company is a TOTAL FRAUD. It is about time we all come together & file a compliant against this Company in the CONSUMER COURT .