[Resolved] Naaptol.com — Misleading Mobile Advertisement – Features Lacking! | |||
I bought the VOX Smartphone - 2 Way Flip mobile phone from Naaptol.com (order no. 2903350) – but had bad experiences with this mobile: 1. The memory is supposed to be 3.9 mb – but it’s showing as 506 kb. 2. The back camera is supposed to be HD – but it’s displaying VGA pictures. 3. The front camera is supposed to be VGA – but the picture is all blurred. 4. Clicking the video/sound recorder icon gives me this error: “Driver not found”. 5. And there are other problems too… I’d called up the customer service on 11th December, 2011 who told me that the AlphaRadio guys who make this mobile will call me within 48 working hours to enquire about the mobile issues. But till now nobody has called me, even after repeated reminders. Naaptol's customer service is pathetic! My worst fear of buying online has come true! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Your customer service guys told me that they will send an email to the local Blue Dart office to request them to accept my mobile packet. This is because the office had said that they will not accept any mobile for sending.
>> "Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund."
FYKI, there was NO Invoice in the packet when I received it.
This is another carelessness on your part too!
Please send the aforesaid email at the earliest so that the local office can call me.
You guys are taking too long to do anything.
I am disgusted at your poor service from the very beginning.
>> "Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund."
FYKI, there was NO Invoice in the packet when I received it.
This is another carelessness on your part too!
Please send the aforesaid email at the earliest so that the local office can call me.
You guys are taking too long to do anything.
I am disgusted at your poor service from the very beginning.
Dear Mr.Pattnaik,
As per our telephonic conversation you said that blue dart guys is asking you mail from naaptol.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated the issue to our team and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
As per our telephonic conversation you said that blue dart guys is asking you mail from naaptol.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated the issue to our team and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr. Patniak,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Rajesh Patniak Amount : 4298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Rajesh Patniak Amount : 4298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
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+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We regret for the inconvenience caused to you. Please accept our apologies over the incident.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates,
2, Mangesh Industrial estate,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.
Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2903350] and your mobile/ landline no for easy identification and further processing.
Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.
Please help us with the AWB [Air Way Bill] after sending the product.
It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 21 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.