Naaptol.com — Naaptol is causing unnecessary delays! | |||
I want immediate redressal of my complaint (order no. – 2903350) against the defective mobile phone I bought from Naaptol. You had promised that you will send an email to the Blue Dart office in Bhubaneswar to ask them to courier my mobile phone back to Naaptol. Even after repeated reminders you’ve not done that. Why? I am disgusted by the utter inefficiency of Naaptol to process a simple matter! This is causing me lot of frustration. Was this information helpful? | |||
 3 Comments | |||
Comments
Extremely inefficient and unprofessional attitude of Naaptol - which in any case is very common.
>>"provide the best solution available to resolve your issue as soon as possible."
Naaptol's "as soon as possible" means making you wait for a few months to resolve as simple an issue as returning a defective product - and getting the refund.
This is happened not just with me - but with others as well.
>>"provide the best solution available to resolve your issue as soon as possible."
Naaptol's "as soon as possible" means making you wait for a few months to resolve as simple an issue as returning a defective product - and getting the refund.
This is happened not just with me - but with others as well.
Dear Mr. Patniak,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Rajesh Patniak Amount : 4298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Rajesh Patniak Amount : 4298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
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+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
As per our telephonic conversation you said that blue dart guys is asking you mail from naaptol.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated the issue to our team and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping