[Resolved]  Naaptol — Fraud

dese naaptol r ol bloody frauds... 2 months back i boght one boss33 sleek mobile nd i got free accessories vid it like charger, usb cord, card reader, car charger etc. bt nun of dem r working . I called in naaptol bt dey r nor responding 2 any of my complaints.. now i m fed up of dis naaptol nd now m gonna send d court notice 2 dem nd they r going 2 suffer for this.. dey dont even know how 2 tok 2 d customers..now my mobile iz of no use.
"BLOODY RASCALS"

fraud naaptoll
hi my self natraj pillay i have purchased one car audio usb player for 2000/- free gift with that (2 nos of speakers 50 watts front doors,1 reebook watch,sandisk pendrive,2 no of twitter very small and cheap)
both the speakers r not working,tape cannot fit in indica u have to cut the fibre to fix it still tape not tested,reebook watch belt was torn and not working,
i have called many time to their service centre but no reply,they never replace or refund.this company should be punished by law.
please my brothers and sister dont buy any of the product from this site.u will be in loss. all the product look like china iteam.be careful.

my order no-2921290.

Dear Mr.Pillay,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

You complaint Id 2091964 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Pillay,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

You complaint Id 2091964 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

I had ordered naaptol .com for blackberry storme as per their advertisement in face book,but when i received mobile,i was surprised to see that the mobile sent by them was not in working and used one,this company is involved in selling o[censored]sed and smuggled mobiles.the invoice sent by them did not contained any IEMI no and box of mobile was of any other model,i made complaints but there is no reply from them,

Dear Mr.Gupta,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear Customer,

We are sorry to note that the item that you have purchased through the order no-____________.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [__________] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write us back with the AWB# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Customer Support, Naaptol.

I have still not recived my article, and i have complaint 10 times and no refund.
i recived fake delived report.kind look after the matter.
my order no is 3227195.

Ankit Bohra
[protected]

7" QUBE F AIR' TABLET - QUBE F 100098

COMPLAINT REGISTERED NO 5049377 RECIVED IN MOBILE. ON 18.09.2013 NO RESPONSE TILL DATE NO RESPONSE AND PHONE CALLS DISCONNCTED ABRUPTLY.