[Resolved] Naaptol — Handset not working with in 3 days time. | |||
Dear Sir/Madam, Immediate attention required It is very disappointing to me after purchasing your Mobile handset from Naaptol, all details mentioned and attached photo copy of thee same letters Everyday, i am reading Kannada news Paper " Vijayavani" and i have been seeing one big advertisement of Naaptol name Mobile handset VOX. The advertisement itself surprising theat Original Value of Mobile is 11,499, but offer price is only 2999(deal code 1490) +Courier charges Rs..299. I have seen thee same advertisement on 22.5.12 on same paper and immediately i called no.[protected]. They have explained all by phone & theey told theat it is limited & very good offer. So based on theeir pressure & theeir assurance i booked for touch screen VOX Mobile V810, order no. 4033635/dated: 22.5.12. I have given my Official address as Mr.Umashankar.L, M/s Weir Minerals India Pvt Ltd, # 471/D-1; 3rd Main, 4the Phase, Peenya Industrial Area, Bangalore-560058. They have told by phone theat parcel will come by post withe in 10 days of booking to theis address. I have got SMS also for thee same. But withein 2 days material has reached to me by Blue Dot Courier and i have collected on 25.5.12 by paying totally Rs.3298 and collected handset. But , i have identified fault in theat back cover was loosening & not fitting to handset. & immediately contacted theeir Customer care no.[protected] around 5.30 PM & registered complaint, at theat time theey have committed to attend withe in 48 hours. But theey have not called & not attended even after 72 hours also. But subsequently, i have faced otheer big problem theat touch screen is not working. So today(28.5.12) @ 5.15, i have called once again to same Customer care no. But thee answers given by theem are very entirely different whatever theey assured initially while booking Order & opposed to accept theese faults. I am simply calling & wasting my STD calls, but no feedback & no body is attending to resolve thee problem. More over, it is affecting to my official work, i.e, Mobile is not working, i unable to receive calls, due to theis my superiors are very up set about me & it is affecting to our Company business. It is really is cheating cheating business by theis Company, now i have collected information theat it has been cheating to so many people like theis & making money. Even Courier people telling complaints about theis company. This is my sincere request theat i want my money back. Please resolve theis issue. I have all details each & submitting thee same. Now theis Mobile handset is no use for me as it is not at all working. Withe theanks & Regards Umashankar.L Mb.[protected]/[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
2nd Reply from Customer: UMASHANKAR.L against NAAPTOL Products
To
Naaptol Company.
I have paid money to Courier & collected covered parcel containing this Handset. Without pain money, Courier won't give that parcel. How you people are expecting public to return defective part if they tell complaints. If public send the Hand sets by courier, then how they will get money back from your end. First of all no body knows your Company address, you people advertising & mentioning phone nos, more over no body is coming & contacting Customers from Company side after sales, no service centres. If public lost this handsets by sending by Courier & what is the guaranty that they will get back money. Where they have to send back, invoice copy address was M/s Alpha Radio, Hyderabad. But, customer care persons telling by phone differently i.e one person told it was dispatched from Delhi & other person told that it was from Mumbai. If we return, then where can we go & ask money. Like this everyday, advertisements are coming in same way in same news paper. All these are not factual, it is only misguiding public & collecting money. I am moving to Consumer Court against this Company as well media(Kannada "VijayaVani" News Paper). I will claim all losses due to this product like money paid, STD calls, time spent, court fee, etc...
Umashankar.L
Mb.[protected]
[protected]
To
Naaptol Company.
I have paid money to Courier & collected covered parcel containing this Handset. Without pain money, Courier won't give that parcel. How you people are expecting public to return defective part if they tell complaints. If public send the Hand sets by courier, then how they will get money back from your end. First of all no body knows your Company address, you people advertising & mentioning phone nos, more over no body is coming & contacting Customers from Company side after sales, no service centres. If public lost this handsets by sending by Courier & what is the guaranty that they will get back money. Where they have to send back, invoice copy address was M/s Alpha Radio, Hyderabad. But, customer care persons telling by phone differently i.e one person told it was dispatched from Delhi & other person told that it was from Mumbai. If we return, then where can we go & ask money. Like this everyday, advertisements are coming in same way in same news paper. All these are not factual, it is only misguiding public & collecting money. I am moving to Consumer Court against this Company as well media(Kannada "VijayaVani" News Paper). I will claim all losses due to this product like money paid, STD calls, time spent, court fee, etc...
Umashankar.L
Mb.[protected]
[protected]
vox 810 mobile — for mobile handset
i purchase vox810 mobile handset to naaptol online shopping . we received mobile handset no working condition so i have complaint next two day so customer suuport oficer noe good responce agaunst complintCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We are sorry to note that the item that you have purchased through the order no-4033625.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
Quantium Solutions
Shop No 15, h. no. 4,
Anand Nagar, C S Road 1,
Opp Labh Darshan, Dahisar,
Mumbai 400068
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4033625] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.