[Resolved]  Naaptol — Fake Beats by Dre earphones

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

My order id is 3146224.
And the product id is 828193.

I have found several other complaints of the same on consumer court forums. I donot know how NAAPTOL can still continue selling these fake products under actual brandnames. I hope to get a refund for the product.

Dear Mr, Moza,

We regret for the inconvenience caused to you. Please accept our apologies over the incident.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates,
2, Mangesh Industrial estate,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.

Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3146224] and your mobile/ landline no for easy identification and further processing.

Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 10-12 working days.

Request your patience in the interim.




Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

The item was sent via blue dart 3 days ago. I haven't received any confirmation of the receipt.

Dear Mr.Moza,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Moza,

We would like to inform you that refund has been initiated against your order # 3146224 and the amount of Rs.774.00 has been Credited in your account.

Be assured the amount would be reflected in your account.

We value your association with Naaptol. We thank you for shopping with us.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

against miss product

Sir u r not take step against my complaint so next day I will take help by court okk yet I have waste money in your product then I will also spend money against ur company okk let's wait and see. What can I do not

defective rotimaker

i ordered a rotimaker 1 month back todayit was delivered and it was defective i saw it to post man and called naaptol but they not responding positively plz help me.