[Resolved] Naaptol Privilege Club — Wrong product received | |||
Dear sir, I have place a order thru online shopping site Naaptol club. My order no was 3007109 of Product- Levis- Mens I504- C jeans. On 21st Dec'11 i have received my parcel and received the wrong product. In my order the product with blue color jeans but i have received black color jeans. I have complaint with the product and call on his customer care no. [protected] and told that at the time of order you have asked for color choice and i have choose blue color showing on naaptol club screen. His tele-calling CC Executive told that they have deliver product which is in our stock. This is not the fair deal because at the time of order placing they are not mentioning that they will give different color. if it is in his rules than why they have asked for color option. after many arguments he was log my complaint (No is 2170480 Dated 21st Dec'11) and told me that company will revert you within 48 working hours. but till 23rd i have not received any revert from his side that i called him and get the answer that within short time you will revert from naaptol. But still on 24th i have not get any revert from his side and again call to his customer care. Today when i told him about my complaint than CC executive said that return this product to his vendor and given me the Below mention Mumbai Address M/s J. S. Associate No-2, Mangesh Industrial Estate, Shubhash Nagar , mulund link road Nahur west, Mumbai-400078. He told me that sent your jeans to this address with a complaint letter and after receive your parcel we will refund your money within 21 days. I have asked him who will bear the courier charges to refund this product, he told this will be paid by you as per his norms. I have asked him that this is your fault that you will give me wrong product than he cut the phone. Again i have called him than he told these are company rules. Sir i want your help against this case. this is not the case of Rs. 1098/- or courier charges of Rs. 200/- or more. this is the cheating to a consumer. we have order any product to see the catalog and If i have any problem with black color and i don't want to wear it than what can i do for this jeans. I want to complaint against these type of online shopping companies which were cheated to customer. Please response me ASAP. Waiting for your reply. Regards, Anshul Srivastava [protected] [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Mr.Srivastava,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Srivastava,
We would like to inform you that refund has been initiated against your order # 3007109 and refund cheque will reach you within 2-3 working days at your mailing address.
Please find below the refund details.
Refund amount-1098.00
Cheque no-135062
Courier Name-QUANTIUM SOLUTIONS
AWB No-D38651574
Request you patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We would like to inform you that refund has been initiated against your order # 3007109 and refund cheque will reach you within 2-3 working days at your mailing address.
Please find below the refund details.
Refund amount-1098.00
Cheque no-135062
Courier Name-QUANTIUM SOLUTIONS
AWB No-D38651574
Request you patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Srivastava,
We have given complete refund against your order # 3007109 . We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account, below are the transaction details.
Chq Clearnce Date -: 06-Feb-2012, CHQ No. : 135062
Refund Amount : 1098.00 .
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We have given complete refund against your order # 3007109 . We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account, below are the transaction details.
Chq Clearnce Date -: 06-Feb-2012, CHQ No. : 135062
Refund Amount : 1098.00 .
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
this sort of behavior from such a reputed online shopping website is totally intolerable. I guess it's better to go out and do the shopping. Atleast you'll get what you are paying for.. may be for a little higher price but then that's any day better than receiving a non desired product which is of no use to you. nevertheless happy to see that the company realized its mistake and rectified it at the earliest. but seriously that did scared me a bit. I was about to order a t-shirt from this website. dunno whether i should do it or not
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We regret for the inconvenience caused to you. Please accept our apologies over the incident.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates,
2, Mangesh Industrial estate,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
Request you to duly pack the product in the same original box that you had received along with the content at the time of delivery.
Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3007109] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund.
Please help us with the AWB [Air Way Bill] after sending the product.
It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 10-12 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.