[Resolved] Naaptol — Received defective product | |||
I ordered for a speaker system id no. 6372666 in naaptol, but when i received The order, The slots for The input/output jacks were missing. so i contacted customer service. They gave me Their warehouse address and i couriered The item Through DTDC, CN No-K63261458. I again contacted The naaptol customer service and was informed That They received The item on 10Th of may, 2013. Now its almost a monTh, but The item hasn't been replaced nor my money has been refunded. Whenever i contact Them, i get The same answer That my request is being processed. I have totally lost faiTh in naaptol and i doubt That my item will ever be replaced. So i request your team to intervene in This matter and find a solution as early as possible. Was this information helpful? | |||
Feb 26, 2017 Complaint marked as Resolved Verified Support May 16, 2010 Naaptol Online Shopping Customer Care's response Dear Customer, We sincerely apologise for the inconveniece caused to you. We are working on your complaint and in next 7 to 10 working days you will recieve your product. Thanking you in anticipation. Regards, Naaptol Customer Care. | |||
 2 Comments | |||
Comments
hey dear same thing happen with me i purchased boss ephone3300 and orderno is 305341 but i still did not received my product
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
NAAPTOL — RECEIVED THE DEFECTIVE PRODUCT
i have placed the order in naaptol for Boss ephone 3300 and order no is 357746, i received the defective product and call to the customer care after calling 10 to 15 time they gave me a address where to resend the defective product i have sent to that address from Blue Dart Courier AWB no. [protected] as per that recived by PREETI but where as in naaptol they are saying that they have not received the product but the courier boy has contacted me on the same day that they have delivered to the give address they are not confirming that when will i receive the new product when ever i m asking for the refund they are rudely saying that Not Possible and wait till gets updated its already 4 days complted either not sending the product or not refunding the amount they are just fraudstrs please give me the resolution.Regards,
K.Santhosh Kumar
Email Id: kandukuri.[protected]@gmail.com