Naaptol — product provided is not working properly | |||
I purchased a product named easy sew (sewing machines) from naaptol.com and i found that it is not working properly, i tried many times to call to their customer care number but they didn't provide any proper details.so i am really fed up with all such product and will not suggest anyone to purchase any product from naaptol.com Was this information helpful? | |||
 2 Comments | |||
Comments
My order number is 2741669.
Reply
Dear Mr.Bhagat,
We regret for the inconvenience caused to you. Please accept our apologies over the incident.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates,
2, Mangesh Industrial estate,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.
Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2741669] and your mobile/ landline no for easy identification and further processing.
Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.
Please help us with the AWB [Air Way Bill] after sending the product.
It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 10-12 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naapol Online Shopping Pvt.Ltd.
We regret for the inconvenience caused to you. Please accept our apologies over the incident.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates,
2, Mangesh Industrial estate,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.
Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2741669] and your mobile/ landline no for easy identification and further processing.
Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.
Please help us with the AWB [Air Way Bill] after sending the product.
It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 10-12 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naapol Online Shopping Pvt.Ltd.
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