DEFECTIVE & INCOMPLETE PRODUCT DELIVERED BY NAAPTOL
I am please to inform you that, i haven't received any resolution from the customer service department. They told me that the case is forwarded to their logistics team & will respond to the issue in 48 hrs, but, till day i haven't received any such type of satisfactory response from your side even after timely remainder sent. I have received a call before 4,5 days and the person wants to confirm my address to deliver a courier which they have received from Naaptol for me. But, till now i did not received any courier.
So, you are therefore requested to kindly look into the matter and provide some resolution either replace the product with a fully functioning same/other product or refund the amount.
Hope for a satisfactory response this time.
Regards | Ravinder
On 1/30/12, Divya Susai <email@example.com wrote:
Dear Mr. Gulia,
Thank you for writing back to us.
We have escalated the issue to our concerned logistics team and awaiting
a revert on the same.
Kindly allow 48 hours to respond to the issue.
*Thanks & Regards,*
Asst. Mgr- Customer Service
On 1/28/2012 7:11 PM, Ravinder Gulia wrote:
First of all, Thanks for your response. I would like to tell you, that as per direction given by you, I had a visit to *BLUE DART EXPRESS LTD, S & J ENTERPRISESM OPPOSITE SUBASH CINEMA, SUBASH ROAD ROHTAK* to send the received product at the address given by you in your previous mail, But, the concern person in *BLUE DART Office* refused to send the product back *unless they have received a Mail from their concern department of BLUE DARD EXPRESS LTD*, They, also told me that if I still wants to send the product back on your own risk, then you *have to pay Rs 300/-* for the same & *BLUE DART EXPRESS LTD* will not take any Liability / Responsibility for anything at any cost. They suggest me to make a call to Naaptol & *I don’t even need to visit BLUE DART OFFICE again*, because, if they received a Mail from their concern department then*, it’s their duty to pick the product from my House and sent it back to you.* Now, I have no idea about what I should do now. So, you are therefore requested to*kindly arrange to deliver the product back to you*. I will be very thankful to you for you’re this type of kindness.
Please do the needful.
*REGARDS | RAVINDER*
On Fri, Jan 27, 2012 at 6:03 PM, Divya Susai <firstname.lastname@example.org
Dear Mr. Gulia,
Thank you for writing to Naaptol, we had received your escalation from our CEO.
We regret for the inconvenience caused to you, treating the caseas an exception, request you to visit your nearest Blue Dartoffice and send the product to the below mentioned address to initiate refund. from our end.:
JS associates.2, Mangesh Industrial estate ,
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
*Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.
*Request you to quote value of the order less than Rs 1000 and inform the counter people "as the product is defective it holds no commercial value".*
Request you to duly pack the product in the same original box that you had received along with the accessories/content at the time of delivery.
Also, ensure proper packing of the product is done, any defect/damage during transit Naaptol will not be held responsible.
On the back cover of packing request you to add your name and complete address, along with Naaptol order no  and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund.
Please help us with the AWB [Air Way Bill] after sending the product.
It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further.
Request your patience in the interim
*Thanks & Regards,*
Asst. Mgr- Customer Service
----- Original Message -----
*From:* Ravinder Gulia <mailto:email@example.com
*To:* firstname.lastname@example.org <mailto:email@example.com ;
*Sent:* Thursday, January 26, 2012 10:12 PM
*Subject:* URGENT: REGARDING UNFAIR MEAN OF SERVICE
I am *_Ravinder Gulia_* & i would like to inform you about the*_Order ID Number: 3230478_*, which were delivered to me on *_20th January 2012_*. Total Amount of *_Rs 7298/-_ *was given to theconcerned person come from *_Blue Dart Courier_*. But, the Packet that I have received is *Incomplete* as compare to the advertisement information given on *_http://www.naaptol.com_*.
*1GB Micro SD Card* is missing from the delivered packet and the
*Screen Protector* is also not found in the packet of *_HTC 3G G1 Android Mobile Phone_*. I have immediately made a call to customer support at _*9223516148* _& lodge a complaint for the same. The Customer Support executive gives a complaint number i.e. *2324496* to me & *gives surety to resolve this query with in a_time period of 48 HRS_*. He also said that one of our technical support executive will call you on my number, but till date I have not received any call regarding this issue from *_Naaptol.com_*. When I am trying again to call on *_9223516148_*, then the call got disconnected automatically after some time. Also, the Phone is not working properly due to the *_non availability of 1GB SD Card_*.
Not, any of the *applications given in the Phone is responding*.
Then I tried to connect the *Phone via Data Cable with the help of Installation CD given in the packet, with my Laptop*, but, the*Installation CD* given with the Packet for getting started is *corrupted* & it f*ailed to install in Laptop*. While installing,
it is showing an *error message* & due to this, I am not able to connect my Phone with Laptop. *_This Phone is totally useless for me under these conditions_*. The *Camera is also not working*,
while clicking on Camera icon; it is showing an error message of
*1GB SD Card non availability*. *Moreover, the sliding part of the Phone is also very loose*. The Phone got *slide automatically without any direction* given by me & none of the given applications is working properly*, so, in these conditions, the Phone is *totally useless* to me & I am very *disappointed* due to this by *_Naaptol.com_*.
So, under these conditions it is requested to you that please look into this matter & get it resolved ASAP. If possible then kindly replace this Defective Handset with a new HTC 3G Phone, which is in better running conditions with complete accessories
Suggest me about the refund process, how can I get my Amount back.
I didn’t use this Phone for even a single call. The Phone is still
in the same condition at the time when I received it from the courier concern.
Order details are as follows:
Order Number: 3230478
Order Value (Rs.) 7298.00
Product ID: 20671
Product Name: HTC-G1 3G Android Mobile
Order Date: January 12, 12
Order Delivery Date: January 20, 12
NAME: RAVINDER GULIA
ADDRESS: HOUSE NO: 986/10, RAM GOPAL COLONY, SONEPAT ROAD ROHTAK
LANDMARK: NEAR SECTOR 3
EMAIL: firstname.lastname@example.org <mailto:email@example.com