[Resolved]  Naaptol — Naaptol – a fraud company

Address:

Visakhapatnam, Andhra Pradesh

It is obvious from my experience with this company that this company is fraud. They are taking customer’s money & in return they are giving used defective products. Claim by company of 6 month warranty is totally false; they are not able to provide service to newly purchased product. Their customer support personnel are expert only in one thing, telling total lie & making fool of customer. They are making customer to call frequently & when customer is exhausted as most of them are doing STD call matter is closed. It seems that their customer care people are just 2 or 3 in number, but every time they answer using different names. So friends stay away from this company if you don’t want to get cheated.

I ordered 5800 express music phone. I received it on 15 April 2010. On opening packet I found battery was completely defective. It is lasting for hardly 15min even without using any application on phone. When I charge the battery, every time within 5 minutes message came as charge complete. I tried to charge it so many times still with same result. Moreover when I shake the battery it seems some loose part is there inside battery. Immediately after receiving such defective battery I called customer care on 15 April. My order no 295974 & complaint no is 79268.Person on call assured me that I will be sent new battery from naaptol within 7 days. I waited for 7 days, when I did not received battery I called them, this time lady on phone told me that she will again forward my complaint & surely I will receive battery within next 7 days. Again after 7 days I called them, this time another lady told me I will be called by battery department personnel within 24 hour regarding my complaint. Again after waiting for 48 hour I called, another lady told me surely I will be receiving email within 24 hr. Again I waited for 72 hr & last time, today I called them with the same result they are telling same prototype answer. Till date I have not received battery or their call, or their email. I have called total 5 times, but they are just doing time pass. .