Naaptol — 3437428

Dear Mr.Joshi,

We are sorry to note that the item that you have purchased through the order no-3437428.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3437428] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write us back with the AWB# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Sir,

Thanks for your prompt reply. I would like to inform you that we received material in good condition & there is no damage in material but we are not satisfied with the quality of that purse. So we would like to return back. A quality of purse is very low. Also product is not as per requirement.
Thanks for your support.

Dear Sir,

We request you to follow the above procedure & send back the entire product for refund.

Kindly help us with the courier name and Awb# after sending back the entire product.

We would surely process refund as soon as we receive the product at our service ware house.

Kindly write us at [protected]@naaptol.com or call us at [protected] with the courier details to assist you better.

Please be assured of complete and satisfactory resolution.

Regards,
Naaptol Online Shopping Pvt Ltd.

Dear Sir,

A product has been received at your office and same transfer to your Aramex Ware House . I received a mail from your [protected]@naaptol.com mail.

Kindly issue the cheque against name of Viral kanaiyala Joshi. if any query the pl contact me on my cell:- [protected].

Thanks for your support.
Viral Joshi
0 [protected]

Dear Mr.Joshi,

We have given complete refund against your order # 3437428. We sincerely apologize for the inconvenience caused to you.

The amount has been credited to your bank account, below are the transaction details.

Payment Transaction Number : [protected]
Advance Payment Mode Name : Debit Card / Net Banking (DirecPay)
Amount Paid : 795.00

In addition, we will further evaluate how we can prevent this problems from occurring again in the future.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Do shop with us in future.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Sir,

Thank you for your response.

Regards,
Viral Joshi
0 [protected]

Dear sir.. my order no is 3767929 i.e a mobile.. ur agent cheated me dat mobile is of new model bt afterdelivery i came 2 know that it is an xpired model, the mobile battery backup is less than 3 hrs, ear piece and usb cable is not working, several times i contacted in customer care bt there is a no any response.. i seriously want a refund..please tell me the procedure

kangan