NAAPTOL

2 Reviews

Siddharth Majumdar on Jun 18, 2012

wrong delevery of handset after one and half month

sir/mam

THIS IS SIDDHARTH MAJUMDAR ,ORDERED IN NAAPTOL COMPANY ON 4TH OF MAY 2012 A LG FATHOM VS750 WID 3G.ON 18TH JUNE I RECIEVED A HANDSET SAME MODEL BUT CDMA ENABLED ,WHERE THERE REPRESENTATIVE COMFIRMED ME ITS A GSM HANDSET WHILE TAKING MY ORDER .NOW AFTER SO MANY HARSMENT .TELL ME WAT CAN I DO .?HAVE REJISTERED COMPLAIT TO THERE EXECUTIVE MR .BISWAJIT ,COMPALINT NO. IS 2913782,NOW THERE R ASKING ME TO RETURN THIS HANDSET AFTER DOING PAYEMENT TO DELHI ,THERE VENDOR.AFTER THAT THEY WILL SEND ME NEW HANDSET OF GSM SAME MODEL,PLS TELL ME WHO WILL TAKE RESPOSIBLITY OF MY MOBILE OR MONEY WHICH I HAVE PAID?THIS IS MENTALY HARASMENT OF MINE FROM THIS COMPANY.PLS LOOK UPON THIS MATER IN URJENT BASE.

SIDDHARTH MAJUMDAR
9830686279

1 Comment

Comments

Jun 21, 2012 by

Naaptol_Support

Dear Siddharth,

As per telephonic conversation you said that you have sent back product at our warehouse address for replacement.

We regret for the pro-longed delay in dispatching the replacement to you. Please accept our apologies over this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Request your patience in the interim.

Thanks & regards,

customer Care
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