[Resolved]  Naaptol — Wrong Delivery of Product & Delay in shipment

Address:

Maharashtra

Hello Team,

Here I would like to lounge the complaint against napptol.com (e-commerce)

Date: 17.03.2013
I have ordered Sunflame Solitaire 3 Ltr Inner Lid-Belly Pressure Cooker with order no 6153045 for Rs. 760/- and they have charged me Rs 110/- for shipping charges.

Date: 20.03.2013
I received the product on my address. once i opened the product packing the product was different than the actual order which i have place. After giving information about the wrong delivery of product on there call center no [protected] (complaint no :4318541) they have asked me to return the product to there delhi office.

Date : 21.03.2013
I have dispatch the product on their address of Delhi with Blue Dart shipment no Date : [protected] and it delivered to them on 22 March 2013 Time of Delivery at 10:47 pm Recipient Dalveer Rawat

Date: 22.03.2013
I called on their call centre to update shipping details.

Form last many days I taking followup for product but they are just ignoring and giving false commitments.

Kindly show me the way. how can i deal with them