[Resolved]  Naaptol.com — Naaptol.com cancelled my order, did not refund the amount

Address:

Hyderabad, Andhra Pradesh

I bought Nokia E5 in color red from Naaptol.com on March 7 for Rs. 9098 (order id: 6096024‏). I paid Rs. 9073 (after a discount of Rs. 25) through my Bank of Baroda Visa debit card. While I was excited to receive my new mobile phone, on March 12, Naaptol cancelled my order and automatically changed the status to "amount refunded". When I checked with their customer "care", they informed me that the product is not available anymore, so the amount will be refunded to my bank account. On my request they provided me a "transaction id" as evidence of refund transaction.
However, till today my amount has not been refunded to my bank account. The customer "care" executives are every time asking me to wait for 24 to 48 hours to get a call back. But I have never received any call from them, and instead wasting my money and time in making calls to them.
I also approached my bank to check the status of the "transition id" Naaptol provided. My bank says that the id is not useful, and bank cannot verify the status with the help of that "transaction id".
I would urge Naaptol to immediately refund the amount to my bank account without any delay.
Thanks,
Nusreth